Member Service Officer

Member Service Officer

Contract Type:

Contractor

Location:

Perth - Western Australia

Industry:

Call Centre & Customer Service

Contact Name:

Karen McGlynn

Contact Email:

karen.mcglynn@aandco.au

Contact Phone:

0406 833 625

Date Published:

Member Service Officer | 9 Month Temp Contract | Perth CBD

Ready to join a team where no two days are the same, the coffee is strong, and the banter is even stronger? 

We are on the lookout for a few energetic, tech-savvy Member Service Officers to help us support the members of a major cooperative in Perth. 

If you love problem-solving, chatting with people, and working in a buzzing contact-centre environment — we want you on the team!

�55357;�56508; What you’ll be doing:

  • Manage inbound calls from Members (we love a good chat!).
  • Respond to emails and follow up calls  to help resolve login or account issues.
  • Guide Members through our  login system — updating details, sending password resets and making sure everything runs smoothly.
  • Outbound follow-ups to help Members complete their setup.
  • Use multiple systems (including Epricore) — so being confident navigating screens is a big plus!
It’s a busy, hands-on role where you’ll be part of a supportive team of 10 who work hard, laugh often, and help each other out.
  • Contract:  9 months 
  • Roster: Monday to Friday between 6am and 5pm (rotating shifts)
  • Start: ASAP

�55356;�57263; What we’re looking for
  • Confident communicator with strong customer service or call centre experience or administration experience.
  • Quick learner who can pick up systems fast
  • A team player who brings energy, positivity, and a great sense of humour
  • Comfortable working to targets and quotas
  • Tech-savvy and calm under pressure
  • Must have full working rights and the ability to commit to a 9 month assignment. 

Ready to jump in?

Contact  Karen McGlynn  on  0406 833 625  or email  karen.mcglynn@aandco.au  with your updated CV.

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