Chief Services Officer

Communicare is a not-for-profit organisation committed to creating a socially inclusive society where individuals and families can thrive. We deliver a wide range of community services, including education, employment, family support, and justice programs. Our values of  everyone is welcome,  stronger together,  doing what we say  and  above and beyond  drive everything we do.

Reporting directly to the Chief Executive Officer and sitting on the Executive Leadership Team, the Chief Services Officer (CSO) is responsible for the integrated leadership and management of all service delivery areas. You will drive operational excellence, champion client-centred service models, and ensure that all services meet or exceed contractual, regulatory, and internal performance requirements.

You will lead a large, multidisciplinary team across a range of programmes and sectors, fostering a values-driven, high-performance culture that thrives on collaboration, innovation, and continuous improvement. A critical part of your role will be ensuring operational performance against KPIs, service level agreements (SLAs), and funding obligations — keeping client satisfaction and quality outcomes at the heart of every decision.

This is a rare opportunity to work with one of WA’s most respected community organisations.

What You’ll Be Doing

• Lead the development, integration, and continuous improvement of Communicare’s service delivery models
• Inspire and mentor leaders and teams to deliver high-quality, evidence-based, client-focused services that meet and exceed KPIs and service standards
• Champion a culture of performance, accountability, and values-driven leadership at all levels
• Oversee operational planning, budget management, resource allocation, and service reporting, ensuring alignment to strategic objectives and funding requirements
• Identify and drive opportunities for growth, diversification, and partnerships that enhance Communicare’s reach and impact
• Develop and manage clear frameworks for monitoring, measuring, and reporting service delivery performance
• Build strong, influential relationships with government agencies, corporate partners, sector bodies, and community stakeholders
• Represent Communicare at key external forums, strengthening our voice, visibility, and influence within the sector

• Proven executive leadership experience delivering complex human services in the community services, not-for-profit, or social impact sectors
• A successful track record of driving operational excellence, managing service delivery performance against KPIs, SLAs, and contractual obligations
• Strong strategic, commercial, and financial acumen, with the ability to balance mission-driven goals with organisational sustainability
• Exceptional leadership capabilities with a demonstrated ability to inspire, empower and lead multidisciplinary teams through change and growth
• Outstanding stakeholder engagement and advocacy skills, with the ability to influence and build trust at all levels
• Expertise in service innovation, quality frameworks, tendering, contract management, and continuous improvement initiatives
• Tertiary qualifications in Social Work, Psychology, Business or a related field
• A Working With Children Check and a current unrestricted driver’s licence are required

• A truly impactful leadership role driving meaningful change across WA communities
• The opportunity to work alongside a committed Executive team and a highly respected, purpose-driven organisation
• An influential role shaping strategy, service innovation, and operational excellence
• Competitive executive salary package and flexible working conditions
• Strong organisational support for professional development and leadership growth
• The chance to leave a meaningful legacy, improving lives and strengthening communities